IMPORTANT! PLEASE READ CAREFULLY BEFORE YOU PROCEED!

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WARRANTY INFORMATION!
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Monivision warranty includes CRT, LCD, Plasma monitors purchased from local store(s) or online store(s).
This RMA is for REPAIR, NOT REPLACEMENT. Please contact your store directly for replacement policy.
Some restrictions apply.

The warranty is void if any of the followings applies:
EXCEED WARRANTY PERIOD;
PHYSICAL DAMAGES DUE TO ABUSE OR OTHERS; USER TAMPERINGS;
FAILURE TO PROVIDE REQUIRED SUPPORTING DOCUMENTS (see below).
THERE ARE NO EXCEPTIONS!

Monivision RMA process is based on first come first serve. The turn around time for RMA varies accordingly. It will normally take 7-14 days for a complete RMA process, including arrival, receiving, repair, testing, clean-up, shipping and handling. Under different circumstances such as high volume of repair and the degree of the damages, it will take longer to process.

THE WARRANTY CONDITIONS ON THIS PAGE SUPERSEDE THE ORIGINAL WARRANTY FOUND ON THE PRODUCTS. ALL CONDITIONS ARE SUBJECTS TO CHANGES WITHOUT NOTICES.

Please complete the RMA FOR REPAIR form located at the lower part of this page. Upon receiving the completed form, Monivision will check whether the monitor(s) is(are) under warranty or not. Warranty is based on the invoice date of the serial number of the product on MONIVISON DATABASE.

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WARRANTY RMA
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CRT MONITORS - 2 YEARS WARRANTY
1ST YEAR: on-site or depot service, some restrictions apply.
2ND YEAR: depot service, some restrictions apply.
NOTE:
Due to some circumstances, Monivision DOES NOT guarantee that a local servicer is available in every locations. In the case that Monivision can not locate a local servicer to fullfil the 1st year warranty, a 1st year depot service will be issued. Customer is responsible for shipping cost for repair if the monitor(s) is(are) more than 6 months from the invoice date. All return shipping will be covered by warranty.
THERE ARE NO EXCEPTIONS!

FLAT PANEL (LCD AND PLASMA) - 1 YEAR WARRANTY
1ST YEAR: depot service, some restrictions apply.
Customer is responsible for shipping cost. All return shipping will be covered by warranty.

The warranty is void if any of the followings applies:
EXCEED WARRANTY PERIOD;
PHYSICAL DAMAGES DUE TO ABUSE OR OTHERS; USER TAMPERINGS;
FAILURE TO PROVIDE REQUIRED SUPPORTING DOCUMENTS (see below).
THERE ARE NO EXCEPTIONS!

The following 2 (two) items are necessary in order to issue your WARRANTY RMA. THERE IS NO EXCEPTION, PERIOD! 
1. A completed RMA for Repair form (this page).
2. A copy of invoice or proof of purchase of the product(s) from your local store(s) or online store(s). Customer is responsible to keep the invoice/receipt. Please contact your store(s) if you can not find your receipt. Failure to provide the invoice/receipt will result in the delay or denial of RMA request. 

Please fax the invoice or proof of purchase to: 626-934-8229 ATTN: IARMA, and your name on it; OR e-mail it to: rma@albatronusa.com. ALBATRON WILL VERIFY THE AUTHENTICITY OF THE RECEIPTS!

The RMA Department suggests that customers send the invoice(s) IMMEDIATELY after submitting this form to avoid delay. RMA requests without invoices after 7 days will be discarded and customers need to resubmit the requests.

PLEASE DO NOT SUBMIT AN RMA IF YOU DO NOT AGREE TO THESE CONDITIONS!

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RMA FOR REPAIR - REQUEST FORM
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Actual Customer / End user Information

Purchase Date (mm/dd/yyyy)
Your Invoice #

Company Name:

Contact Information
First Name
Last Name
Phone ext.
Fax
Address
City State
Zip Code
Email Address
Submit E-mail Address for Immediate Confirmation


WHERE DID YOU BUY IT? (Dealer Information)
Skip This Section if Same as Above

Purchase Date (mm/dd/yyyy)
Albatron / Monivision Invoice #

Company Name:

Contact Information
First Name
Last Name
Phone ext.
Fax
Address
City State
Zip Code
Email Address
Submit E-mail Address for Immediate Confirmation


Other Information

Did you try all of the steps listed on our troubleshooting guide?
YES NO
If NO, please visit the troubleshooting guide before going any further:
Simple Troubleshooting Guide (PDF)

If you do not have the Adobe Acrobat Reader, please click the link below to install it:



Problems and Symptoms

If "Other," please explain


Working Enviornment
Desktop PC Notebook PC Notebook MAC MAC


Horizontal Frequency
640x480 800x600 1024 x768 Other
If "Other," please explain

Vertical Refresh Rate
60 Hz 72 Hz 75Hz 78Hz 80Hz 82 Hz 85 Hz+ Others
If "Other," please explain


Location of Monitor
Office Classroom Outdoor Others
If "Other," please explain

Monitor is running 24 / 7 Yes


Product Model



Serial Number(s)




I agree to pay $200 to Monivision or Servicer, if service technician found no problem at job-site and determine the problem is user's error.
If you have any questions with regard to this fee,
please contact Monivision Service at service@monivision.com

Signature
Type in Your Full Name to Digitally Sign the Form

Date (mm/dd/yyyy)


**(1) Some remote area, on-site may not be available (2) Outside the on-site service area, may be either prepaid freight back (see shipping notice) to Monivision service center or obtain at extra charge (3) All CRT related problems need to prepaid freight back (see shipping notic) to Monitor service center.

Thank you for submitting this service request form. After reviewing your information, you will be contacted and scheduled for an on-site repair. Should you have any questions during this process, please send us an e-mail at service@monivision.com